ORDERING INFO

All orders are processed and prepared during weekday business hours. Orders are shipped via Canada Post on Thursdays and Fridays only. Condition of product is not guaranteed, nor is anything relating to factory defects the responsibility of Silver Snail Inc. Any damage incurred through shipping is the responsibility of the shipper.

We take great care to ensure all information is accurate however, mistakes may occur. We will correct any mistake as soon as possible and notify customers who are affected. Where necessary, an order may be cancelled prior to shipping.

We reserve the right to limit quantities. All prices and promotions are subject to change without notice.

All prices quoted are in Canadian dollars.

Local customers have the option to pick up their orders at our Toronto location. Pick-up orders are not prepared automatically. Please wait until you receive specific verification that your order is ready for pick-up. You will receive a phone call or email when your order is ready to be picked-up.

Issues out of our control such as allocation, manufacturer cancellation, etc. may affect our ability to fill all pre-orders. Please note that these issues rarely occur and refunds are issued under these circumstances.

Combining Orders With Pre-Orders

Orders containing a mix of available items and pre-orders will ship once the final item arrives in stock. If you would like items shipped to you as they are made available, please place separate orders or contact us to arrange for shipping. 

All orders are processed and prepared during weekday business hours. Orders are shipped via Canada Post on Thursdays and Fridays only. While we do whatever is in our power to ensure that the items are well packaged in a way that would minimize damage during shipping, we cannot be held responsible or accountable for items once they have left our hands. The use of a Third-party to ship means that we cannot guarantee the condition of the product and packaging once shipped.

We reserve the right to cancel and refund any order that we suspect is fraud.