Menu x
329 YONGE ST. TORONTO ONT. M5B1R7
info@silversnail.com • (416) 593-0889

ORDERING INFORMATION

Prices and special offers are subject to change without notice.

Not all listed items may currently be in stock.

Condition of product is not guaranteed, nor is anything relating to factory defects the responsibility of Silver Snail Inc. Any damage incurred through shipping is the responsibility of the shipper.

Not all available inventory is listed: please contact the store for additional inquiries.

We take great care to ensure all information is accurate however, mistakes may occur. We will correct any mistake as soon as possible and notify customers who are affected. Where necessary, an order may be cancelled prior to shipping.

We reserve the right to limit quantities.

All prices quoted are in Canadian dollars.

All orders are prepared on weekdays only and will usually ship out Thursday or Friday.


PICK-UP ORDERS

Pick-up orders are not prepared automatically. Please wait until you receive specific verification that your order is ready for pick-up. For Toronto, you will receive a phone call or email when your order is ready to be picked-up.


SHIPPING POLICY

While we do whatever is in our power to ensure that the items are well packaged in a way that would minimize damage during shipping, we cannot be held responsible or accountable for items once they have left our hands. The use of a Third-party to ship means that we cannot guarantee the condition of the product and packaging once shipped.

We do not fulfill any orders to the following countries due to prolific fraud cases: Philippines, Indonesia, or any country from South America. Any orders received from these countries will automatically be cancelled and refunded.

We reserve the right to cancel and refund any order that we suspect is fraud.


RETURN POLICY

We will refund or exchange damaged items however, all shipping costs incurred are the responsibility of the buyer. The refund will be in the item purchase amount plus applicable taxes, minus any additional expense.

All Hot Toys, Sideshow and statue items are FINAL SALE.

We will NOT accept a return on an opened and, otherwise, undamaged item.

All damages must be reported to us at info@silversnail.com preferably with a digital photograph attached.

You must include in the box a brief note with your name, address, phone number, e-mail address, and the reason you are returning the item. Please specify whether you would like a replacement or a refund. Due to limited availability, replacements my not always be possible.

40TH Anniversary Poster by Cary Nord