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329 YONGE ST., TORONTO ONT. M5B1R7 (416) 593-0889
391 BANK ST., OTTAWA ONT. K2P1Y3 (613) 232-2609

ORDERING INFORMATION

Prices and special offers are subject to change without notice.

Not all listed items may currently be in stock.

Condition of product is not guaranteed, nor is anything relating to factory defects the responsiblity of Silver Snail Inc. Any damage incurred through shipping is the responsibility of the shipper.

Not all available inventory is listed: if you want something, ask.

We take great care to ensure all information is accurate however, mistakes may occur. We will correct any mistake as soon as possible and notify customers who are affected. Where necessary, an order may be cancelled prior to shipping.

We reserve the right to limit quantities.

All prices quoted are in Canadian dollars.

All orders are prepared on weekdays only, Monday to Friday.


PICK-UP ORDERS

Pick-up orders are not prepared automatically. Please wait until you receive specific verification that your order is ready for pick-up. For Toronto, you will receive an email when your order is ready to be picked-up. For Ottawa, the staff will call you when your order is ready to be picked-up.

***New Policy: All international orders will be sent an email to confirm order and to provide the CVC Security Number for credit card used for payment (unless paid through Paypal). This includes any orders from the United States.


SHIPPING POLICY

While we do whatever is in our power to ensure that the items are well packaged in a way that would minimize damage during shipping, we cannot be held responsible or accountable for items once they have left our hands. The use of a Third-party to ship means that we cannot guarantee the condition of the product and packaging once shipped.

We do not fulfill any orders to the following countries due to prolific fraud cases: Philippines, Indonesia, or any country from South America. Any orders received from these countries will automatically be cancelled and refunded.

We reserve the right to cancel and refund any order that we suspect is fraud.


RETURN POLICY

We will refund or exchange damaged items however, all shipping costs incurred are the responsibility of the buyer. The refund will be in the item purchase amount plus applicable taxes, minus any additional expense.

We're sorry, but shipping isn't free for anyone.

We will NOT accept a return on an opened and, otherwise, undamaged item.

It is STRONGLY recommended that you insure any Polystone and resin statue product. We take great care to package these for shipment but damages do occur.

All damages must be reported to us at info@silversnail.com preferably with a digital photograph attached.

You must include in the box a brief note with your name, address, phone number, e-mail address, and the reason you are returning the item. Please specify whether you would like a replacement or a refund.

38th Anniversary Poster by Dave Johnson